Terms & Condtions

Welcome to Virginia Employment Solutions (VES), LLC (“VES,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, programs, digital platforms, coaching services, training materials, and related offerings (collectively, the “Service”). By accessing or using our Service, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Service. Quick

Summary
We are committed to equipping underestimated talent for undeniable success. In return, you agree to use our services lawfully, ethically, and responsibly. We respect your rights and expect you to respect ours, our intellectual property, and the rights of other clients.

1. Acceptance of Terms
These Terms apply to:
 Website visitors
 Coaching clients
 Program participants
 Workshop attendees
 Digital product purchasers
 Subscription members
 Organizational partners

If you are using our Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services
Virginia Employment Solutions (VES) is a career coaching, workforce development, and employment advancement organization serving job seekers, underemployed professionals, HUD-assisted parents, workforce agencies, and organizations.
Our services may include, but are not limited to:
Career & Employment Services
 Resume writing and optimization (including wealth-building resume strategy)
 Interview coaching and mock interviews
 Job search strategy development
 Employment Elevation System™ programming
 Work • Worth • Wealth Pathways™ guidance
 Individual Training & Services Plans (ITSP-style planning)
 Career assessments and strengths-based coaching Education & Training
 Workforce development workshops
 Virtual and in-person training sessions
 Employer-readiness coaching
 Personal growth and confidence-building sessions
 Speaking engagements and motivational presentations Digital Products & Content
 Downloadable guides, workbooks, templates
 Webinars and masterclasses
 Subscription-based content
 Social media educational content
 Branded programs and proprietary methodologies

We reserve the right to modify, update, suspend, or discontinue any feature of the Service at any time.

3. No Guarantee of Employment
While we provide professional guidance, strategy, and coaching:
 We do not guarantee job placement.
 We do not guarantee interviews.
 We do not guarantee salary outcomes.
 We do not guarantee specific career advancement results.

Employment outcomes depend on many external factors beyond our control, including market conditions, employer decisions, applicant performance, and economic variables.

4. Account Registration & Security
If you create an account:
You agree to:
 Provide accurate, complete information
 Maintain current information
 Keep login credentials confidential
 Notify us immediately of unauthorized use

You are responsible for all activity under your account. VES reserves the right to suspend or terminate accounts for misuse or policy violations.

5. Acceptable Use Policy
You agree to use our Service lawfully and respectfully.
You may NOT:
 Use our services for illegal purposes
 Harass, intimidate, or abuse other clients
 Violate intellectual property rights
 Upload malicious code or attempt system intrusion
 Copy, scrape, or redistribute proprietary materials
 Misrepresent your identity or credentials
 Use our materials to create competing products

Content Standards If you submit materials (e.g., resumes, documents, testimonials), they must not contain:
 Fraudulent information
 Defamatory statements
 Confidential information of third parties without authorization
 Copyrighted materials without permission

6. Intellectual Property
All VES materials are protected by copyright and trademark law.
This includes but is not limited to:
 Employment Elevation System™
 Work • Worth • Wealth Pathways™
 Command Your Coins™
 Overlooked Gems® content
 Coaching frameworks
 Training curricula
 Digital downloads
 Graphics and branded materials

You may not:
 Copy, reproduce, or redistribute our materials
 Resell our templates or digital products
 Reverse engineer proprietary systems
 Use our branding without written permission

Your Content
You retain ownership of documents you submit.
However, you grant VES a limited, non-exclusive license to:
 Review
 Modify
 Store
 Use your materials for the purpose of delivering services

7. Payment Terms

Fees
All pricing is listed on our website or agreed upon in writing.
By purchasing services, you agree to:
 Pay all applicable fees
 Authorize payment processing
 Abide by stated payment plans

Refund Policy
Unless otherwise specified in writing:
 Coaching services are non-refundable once delivered.
 Digital products are non-refundable after download.
 Workshops and events may have specific cancellation deadlines.

Failed Payments
If payment fails:
 Services may be suspended.
 Access to materials may be revoked.
 Accounts may be terminated after notice.

8. Confidentiality VES respects client confidentiality.
However:
 Coaching is not therapy or legal counsel.
 Communications are not attorney-client privileged.
 We may disclose information if required by law.

You agree not to record, distribute, or share confidential program content without written permission.

9. Privacy & Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However:
No system is 100% secure.
By using our Service, you acknowledge and accept inherent internet risks.
Please review our Privacy Policy for full details.

10. Service Availability
We strive for reliable access but do not guarantee uninterrupted service.
We may:
 Conduct scheduled maintenance
 Upgrade systems
 Experience third-party platform outages

Support inquiries may be directed to: Email: [email protected]
Response Time: 3–5 business days

11. Disclaimers
Our Service is provided “as is” and “as available.”
We disclaim all warranties, including:
 Fitness for a particular purpose
 Merchantability
 Continuous availability
 Error-free performance

You assume responsibility for decisions made based on coaching or educational content.

12. Limitation of Liability
To the maximum extent permitted by law:
VES shall not be liable for:
 Indirect or consequential damages
 Lost income or business opportunities
 Emotional distress
 Decisions made based on coaching advice
 Actions of third-party employers Our maximum liability shall not exceed the amount paid by you in the 12 months preceding the claim.

13. Indemnification
You agree to defend and indemnify VES against claims arising from:
 Your misuse of the Service
 Violation of these Terms
 Violation of third-party rights
 Fraudulent or misleading information you provide

14. Termination
By You
You may terminate services at any time in writing.
By VES
We may suspend or terminate services if:
 You violate these Terms
 You fail to pay fees
 We determine continued service poses risk
 Required by law

Certain provisions (intellectual property, limitation of liability, indemnification) survive termination.

15. Dispute Resolution, Mediation, Arbitration & Jury Trial Waiver Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Step 1: Good Faith Informal Resolution
Before initiating mediation or arbitration, the parties agree to attempt informal resolution.
You must submit written notice of the dispute to:
Virginia Employment Solutions (VES), LLC
Email: [email protected]

The notice must include:
 Your full name and contact information
 A detailed description of the dispute
 The specific relief requested

Both parties agree to engage in good faith efforts to resolve the dispute for at least 30 days before proceeding to mediation.

Step 2: Mandatory Mediation
If the dispute is not resolved through informal discussions, the parties agree to submit the matter to mandatory, confidential mediation administered by the:
Better Business Bureau (BBB) – BBB National Programs Dispute Resolution Services
Mediation shall:
 Be conducted virtually or in Virginia, unless otherwise agreed
 Be facilitated by a neutral mediator selected under BBB procedures
 Be confidential and non-binding

Each party shall bear its own legal fees. Administrative costs shall be shared equally unless otherwise determined during mediation.

Participation in mediation is a condition precedent to arbitration. No arbitration may be initiated until mediation is completed or declared unsuccessful by the mediator.

Step 3: Binding Arbitration
If mediation does not resolve the dispute, the dispute shall be resolved through final and binding arbitration administered by:
Better Business Bureau (BBB) – BBB National Programs Dispute Resolution Services
Arbitration shall:
 Be conducted under BBB arbitration rules
 Be decided by a neutral arbitrator
 Take place virtually or in Virginia
 Be conducted on an individual basis only

The arbitrator may win:
 Monetary damage permitted by law
 Injunctive relief consistent with these Terms
 Administrative costs in accordance with BBB rules

The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction.

Class Action Waiver You and VES agree that any dispute shall be brought solely in your individual capacity.

You waive the right to:
 Participate in a class action
 Participate in a collective or representative action
 Serve as a private attorney general

All proceedings must be conducted on an individual basis.

Jury Trial Waiver
To the fullest extent permitted by law, both parties knowingly and voluntarily waive the right to a trial by jury in any legal proceeding arising out of or related to these Terms or the Service.

If for any reason a dispute proceeds in court rather than arbitration, it shall be decided by a judge sitting without a jury.

Limited Exceptions
The following claims are excluded from mandatory mediation and arbitration:
 Intellectual property infringement
 Unauthorized use of proprietary materials
 Misuse of trademarks or copyrighted content
 Claims eligible for small claims court

Such matters may be brought in the courts of the Commonwealth of Virginia.

Survival
This Dispute Resolution section survives termination of these Terms and your use of the Service.

16. Changes to Terms
We may update these Terms periodically.
If changes are material:
 We will post updates on our website.
 Continued use constitutes acceptance.

17. Entire Agreement
These Terms, along with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Virginia Employment Solutions (VES), LLC.

18. Contact Information
Virginia Employment Solutions (VES), LLC
Email: [email protected]
Website: www.virginiaemploymentsolutions.com
Response Time: 3–5 business days